Question 1

Your product design and confidential artwork remain yours. Production tooling and films are reserved exclusively for your orders; ownership depends on the NRE terms stated in the quotation. We never use customer-specific artwork for another client. If you require tooling transfer rights, let's state them explicitly in the PO before payment.

Accepted Answer

Your product design and confidential artwork remain yours. Production tooling and films are reserved exclusively for your orders; ownership depends on the NRE terms stated in the quotation. We never use customer-specific artwork for another client. If you require tooling transfer rights, let's state them explicitly in the PO before payment.

Question 2

Yes, we routinely work under NDAs for custom HMI projects. Send your standard NDA and we'll review the governing law, confidentiality scope, term and permitted internal access. Alternatively, I can send our mutual NDA template today.

Accepted Answer

Yes, we routinely work under NDAs for custom HMI projects. Send your standard NDA and we'll review the governing law, confidentiality scope, term and permitted internal access. Alternatively, I can send our mutual NDA template today.

Question 3

We can provide an estimated ready date of the agreed schedule after deposit and final artwork approval, subject to material availability. Carrier transit and customs clearance are separate estimates outside production control. If the date is line-critical, I recommend a partial first shipment and a schedule buffer; shall I calculate that plan?

Accepted Answer

We can provide an estimated ready date of the agreed schedule after deposit and final artwork approval, subject to material availability. Carrier transit and customs clearance are separate estimates outside production control. If the date is line-critical, I recommend a partial first shipment and a schedule buffer; shall I calculate that plan?

Question 4

We can review it promptly. Please allow our sales, engineering and finance teams to check specifications, delivery terms, warranty, liability and payment clauses before signature. I will return either the signed copy or a consolidated comment list by the agreed schedule.

Accepted Answer

We can review it promptly. Please allow our sales, engineering and finance teams to check specifications, delivery terms, warranty, liability and payment clauses before signature. I will return either the signed copy or a consolidated comment list by the agreed schedule.

Question 5

Thank you — the remittance copy is received. We can start document and material preparation, but irreversible production begins after the funds are credited to our company account and the artwork is approved in writing. International T/T normally takes a few business days; I'll confirm immediately when the bank posts it.

Accepted Answer

Thank you — the remittance copy is received. We can start document and material preparation, but irreversible production begins after the funds are credited to our company account and the artwork is approved in writing. International T/T normally takes a few business days; I'll confirm immediately when the bank posts it.

Question 6

For samples or small orders, the cleanest option is Alibaba Trade Assurance, which supports available online payment methods and gives both sides a clear order record. For production orders we normally use T/T to our company account. Shall I create the Trade Assurance sample order?

Accepted Answer

For samples or small orders, the cleanest option is Alibaba Trade Assurance, which supports available online payment methods and gives both sides a clear order record. For production orders we normally use T/T to our company account. Shall I create the Trade Assurance sample order?

Question 7

A third-party payment may be possible only after compliance review. Please provide the payer's full company name, country, relationship to your company and a written payment authorization. Do not send funds until our finance team confirms the arrangement in writing.

Accepted Answer

A third-party payment may be possible only after compliance review. Please provide the payer's full company name, country, relationship to your company and a written payment authorization. Do not send funds until our finance team confirms the arrangement in writing.

Question 8

For compliance and protection of both parties, all business payments must go to the company account stated on our PI or through Alibaba Trade Assurance. We do not accept production payments to personal accounts. Please verify any bank-detail change with us by a second channel before sending funds.

Accepted Answer

For compliance and protection of both parties, all business payments must go to the company account stated on our PI or through Alibaba Trade Assurance. We do not accept production payments to personal accounts. Please verify any bank-detail change with us by a second channel before sending funds.

Question 9

For a first custom order, open-account payment after receipt isn't available because the product cannot be resold to another customer. We can use Alibaba Trade Assurance, or standard 30% deposit and 70% before release. After a stable order history and credit review, longer terms can be reviewed internally.

Accepted Answer

For a first custom order, open-account payment after receipt isn't available because the product cannot be resold to another customer. We can use Alibaba Trade Assurance, or standard 30% deposit and 70% before release. After a stable order history and credit review, longer terms can be reviewed internally.

Question 10

For a first production order, our standard term is 30% T/T deposit and 70% before shipment or against the bill-of-lading copy, depending on the shipping method. Samples and small orders are paid 100% in advance. We can also use Alibaba Trade Assurance. Which route fits your purchasing policy?

Accepted Answer

For a first production order, our standard term is 30% T/T deposit and 70% before shipment or against the bill-of-lading copy, depending on the shipping method. Samples and small orders are paid 100% in advance. We can also use Alibaba Trade Assurance. Which route fits your purchasing policy?

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