Question 1

Yes. We control repeat orders against the signed master sample, drawing revision, Pantone/physical color standard, dome specification and approved BOM. If a material is discontinued, we will not substitute silently — we will submit the alternative for written approval first.

Accepted Answer

Yes. We control repeat orders against the signed master sample, drawing revision, Pantone/physical color standard, dome specification and approved BOM. If a material is discontinued, we will not substitute silently — we will submit the alternative for written approval first.

Question 2

We notify you as soon as a risk is confirmed — before the due date — with a revised schedule and recovery options. Typical options are partial shipment, priority production or air shipment for the urgent quantity, with cost responsibility agreed case by case. If your line has a critical date, please share it now so we build the contingency plan into the order.

Accepted Answer

We notify you as soon as a risk is confirmed — before the due date — with a revised schedule and recovery options. Typical options are partial shipment, priority production or air shipment for the urgent quantity, with cost responsibility agreed case by case. If your line has a critical date, please share it now so we build the contingency plan into the order.

Question 3

Yes. We provide milestone updates at printing, lamination/die-cutting, electrical testing and final packing. Photos will show your batch without exposing other customers' designs. Please tell me if your team needs any specific process evidence.

Accepted Answer

Yes. We provide milestone updates at printing, lamination/die-cutting, electrical testing and final packing. Photos will show your batch without exposing other customers' designs. Please tell me if your team needs any specific process evidence.

Question 4

You're welcome. We can arrange a factory tour covering printing, die-cutting, assembly, testing and quality records. Please share your preferred date, visitor names and audit checklist; if confidentiality limits access to certain customer lines, we'll prepare equivalent process evidence.

Accepted Answer

You're welcome. We can arrange a factory tour covering printing, die-cutting, assembly, testing and quality records. Please share your preferred date, visitor names and audit checklist; if confidentiality limits access to certain customer lines, we'll prepare equivalent process evidence.

Question 5

Certainly. You may arrange your own inspector, a third-party service, or a live video inspection. Please send the checklist at least target volume working days before the planned shipment so we reserve time and prepare samples and records. Shipment will proceed after the agreed release result.

Accepted Answer

Certainly. You may arrange your own inspector, a third-party service, or a live video inspection. Please send the checklist at least target volume working days before the planned shipment so we reserve time and prepare samples and records. Shipment will proceed after the agreed release result.

Question 6

Yes. We can trace the work order, material lots, inspection records and shipment batch through ERP/MES. For enhanced traceability, we can add lot/date codes or serialized labels subject to drawing space. What traceability depth and retention period does your quality system require?

Accepted Answer

Yes. We can trace the work order, material lots, inspection records and shipment batch through ERP/MES. For enhanced traceability, we can add lot/date codes or serialized labels subject to drawing space. What traceability depth and retention period does your quality system require?

Question 7

We can work to the AQL levels stated in your quality agreement. If none is specified, we will propose separate criteria for critical, functional and cosmetic defects during the sample-approval stage. Please send your inspection standard so both sides agree before production, not after shipment.

Accepted Answer

We can work to the AQL levels stated in your quality agreement. If none is specified, we will propose separate criteria for critical, functional and cosmetic defects during the sample-approval stage. Please send your inspection standard so both sides agree before production, not after shipment.

Question 8

Yes — membrane-switch electrical continuity and open/short functions are tested 100% before packing. Visual and dimensional checks follow the agreed sampling plan unless your specification requires 100% inspection. We can include the test summary with each shipment.

Accepted Answer

Yes — membrane-switch electrical continuity and open/short functions are tested 100% before packing. Visual and dimensional checks follow the agreed sampling plan unless your specification requires 100% inspection. We can include the test summary with each shipment.

Question 9

Control starts before production: approved drawing, material lot verification and signed color/sample standard. During production we inspect printing, registration, lamination and die-cutting; finished switches receive 100% open/short electrical testing plus visual inspection. Records are traceable through our ERP/MES system. Which inspection report format does your team require?

Accepted Answer

Control starts before production: approved drawing, material lot verification and signed color/sample standard. During production we inspect printing, registration, lamination and die-cutting; finished switches receive 100% open/short electrical testing plus visual inspection. Records are traceable through our ERP/MES system. Which inspection report format does your team require?

Question 10

Estimated production lead time is standard working days after deposit and final artwork approval, based on the current specification and quantity. Special connectors or imported materials may add procurement time, which we will confirm before PI. When is your required ready-to-ship date?

Accepted Answer

Estimated production lead time is standard working days after deposit and final artwork approval, based on the current specification and quantity. Special connectors or imported materials may add procurement time, which we will confirm before PI. When is your required ready-to-ship date?

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